1. Overview

Butterworth Health values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.butterworthhealth.com), make a purchase, or interact with our services.

By using our website or providing your details to us, you agree to this policy.

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2. Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address, phone number, and postal address.

• Payment details when you purchase products (processed securely by our payment providers — we do not store full credit card information).

• Website usage data such as your IP address, browser type, device, and pages visited (for analytics and site improvement).

• Health-related information only if you voluntarily provide it, for example, when completing an assessment form or program intake questionnaire.

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3. How We Use Your Information

We use your personal information to:

• Process orders, payments, and deliveries.

• Provide customer support and respond to enquiries.

• Send order confirmations, updates, and relevant product information.

• Improve our website, services, and user experience.

• Send marketing communications (only if you’ve opted in).

• Maintain compliance with Australian laws and regulations.

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

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4. How We Store and Protect Your Information

We take your security seriously. Personal information is stored securely within password-protected systems and encrypted databases.
We take reasonable precautions to prevent loss, misuse, or unauthorised access, alteration, or disclosure of your data.

While we do our best to safeguard your data, no method of transmission or storage online can be guaranteed to be 100% secure.

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5. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share necessary information only with trusted third parties who help us operate our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers

• Email marketing platforms (for newsletters, if you opt in)

• Web analytics and hosting services

These third parties are required to keep your information confidential and only use it to perform their agreed services.

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6. Cookies and Tracking

Our website uses cookies — small files that help improve your browsing experience.
Cookies allow us to remember your preferences, measure site performance, and deliver relevant content.
You can disable cookies in your browser settings, though this may affect how the site functions.

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7. Access and Correction

You have the right to access, update, or correct your personal information at any time.
To request access or correction, please contact us via email. We may require proof of identity before releasing information.

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8. Data Retention

We keep personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by Australian law.

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9. Links to Other Websites

Our website may contain links to third-party sites.
Butterworth Health is not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before providing personal information.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes.
The latest version will always be available on this page, with the “Last Updated” date shown below.

Last Updated: October 2025

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11. Contact Us

If you have any questions or concerns about your privacy, please contact:
📧 support@butterworthhealth.com
📞 0422 195 327
📍 Butterworth Health, Tweed Heads, NSW, Australia