Shipping & Delivery

1. Overview

Butterworth Health ships orders Australia-wide and internationally.
We aim to ensure your products arrive safely, promptly, and in excellent condition — because health support should be reliable from start to finish.

This policy outlines how we handle processing, shipping, and delivery for all orders.

2. Processing Time

Orders are typically processed within 1–3 business days after payment is received.
During busy periods or public holidays, processing may take slightly longer.
You’ll receive a confirmation email once your order has been shipped, including tracking details where available.

3. Domestic Shipping (Australia)

We partner with trusted carriers such as Australia Post for safe and efficient delivery.
Standard shipping usually takes 3–7 business days, depending on your location.
Express options may be available at checkout for faster delivery.

4. International Shipping

We offer international delivery to most countries.
Delivery times vary depending on your destination, customs processing, and local postal services — generally between 7–21 business days.

Please note:

Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient.
Some international destinations may have restrictions on importing certain health products. It’s the buyer’s responsibility to check local import regulations before ordering.

5. Tracking and Notifications

Once your order has shipped, you’ll receive an email with tracking information so you can follow its journey.
Please allow up to 48 hours for tracking updates to appear after dispatch.

6. Shipping Costs

Shipping costs are calculated at checkout based on destination and parcel weight.
We occasionally offer free shipping promotions, which will be clearly noted on the website.

7. Lost or Delayed Orders

If your order is delayed or does not arrive within the expected timeframe, please contact us at support@butterworthhealth.com.
We’ll investigate with the carrier and do our best to resolve the issue.

Butterworth Health is not responsible for delays caused by customs clearance, postal strikes, or circumstances beyond our control, but we’ll always assist in tracking your parcel.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please reach out within 14 days of delivery with your order number and photos.
We’ll arrange a replacement or refund in line with our Returns & Refunds Policy.

9. Contact Us

For any questions about shipping or delivery, contact us:
📧 support@butterworthhealth.com
📞 0422 195 327
📍 Butterworth Health, Tweed Heads, NSW, Australia